Phoenix Face Painting Privacy Policy

Last Updated: June 2026

Who We Are

Phoenix Face Painting ("we", "our", "us") provides face painting and entertainment services for parties, events, schools, community groups, and corporate functions.

Data Controller: Phoenix Face Painting

Contact Details:

Email: kellie@phoenixfacepainting.co.uk
Telephone: 07894 496192
Website: www.phoenixfacepainting.co.uk

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

What Information We Collect

When you contact us through our website, email, telephone, or social media, we may collect:

Name
Email address
Telephone number
Event address
Event date and time
Details about your event
Any information you choose to provide in your enquiry

We do not intentionally collect personal information directly from children through our website.

How We Use Your Information

We use your personal information to:

Respond to enquiries
Provide quotations
Manage bookings
Deliver our services
Communicate about your event
Maintain business records
Meet legal and accounting obligations

Lawful Basis for Processing

Under UK GDPR, we process your personal data under the following lawful bases:

Contract

Where processing is necessary to provide a quotation, arrange a booking, or fulfil a contract with you.

Legitimate Interests

To respond to enquiries, manage customer relationships, and operate our business efficiently.

Legal Obligation

Where we are required to retain information for tax, accounting, or legal purposes.

Photography and Images

Photographs may occasionally be taken at events for promotional purposes.

Where identifiable photographs of children are intended to be used on our website, social media pages, or marketing materials, we will seek appropriate consent from a parent, guardian, or the event organiser acting with appropriate authority.

If consent is withdrawn, we will make reasonable efforts to remove future use of the relevant images.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who help us operate our business, including:

Website hosting providers
Email providers
Payment processors
Accountants or professional advisers where necessary

These organisations are required to protect your information appropriately.

How Long We Keep Your Information

We retain personal data only for as long as necessary.

Typically:

General enquiries: up to 12 months
Customer booking records: up to 6 years following the event for accounting and legal purposes

Information will be securely deleted when no longer required.

Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your information where applicable
Withdraw consent where consent is the lawful basis

To exercise any of these rights, please contact us.

Complaints

If you are unhappy with how we handle your personal information, you may complain to the UK's data protection regulator:

Information Commissioner's Office

You can find further information on the ICO website at ICO Website

Security

We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Cookie Policy

Phoenix Face Painting Cookie Policy

Last Updated: June 2026

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly and improve user experience.

Cookies We Use

Our website may use:

Essential Cookies

These cookies are necessary for the website to function correctly and cannot be switched off.

Examples include:

Security cookies
Session management cookies
Website functionality cookies

Analytics Cookies

These cookies help us understand how visitors use our website so we can improve it.

Examples may include:

Visitor statistics
Page performance monitoring

Analytics cookies will only be used where appropriate consent has been obtained.

Marketing Cookies

If we use advertising or social media tracking tools, these cookies will only be placed after you have provided consent.

Managing Cookies

You can control cookies through:

Our cookie consent banner
Your browser settings

Please note that disabling some cookies may affect website functionality.

Third-Party Services

Our website may use services provided by third parties such as:

Wix
Google Analytics (if enabled)
Social media platforms

These providers may place cookies in accordance with their own privacy policies.

Contact

If you have any questions about our use of cookies, please contact:

Phoenix Face Painting
Email: kellie@phoenixfacepainting.co.uk